At alice&bruce, your satisfaction is at the heart of what we do. While we take every measure to deliver high-quality luxury-inspired 30% EDP perfumes, we understand that there may be rare occasions where things don’t go as planned. That’s why we’ve designed a customer-friendly returns and exchanges policy to give you peace of mind.

Eligibility Criteria

To qualify for a return or exchange, the following conditions must be met:

• Request must be made within 7 days from the date of delivery.

• The product must be unused, unopened, and in original packaging with intact seal and labels.

• Return must be accompanied by the original invoice or proof of purchase.

• Items must be returned in saleable condition, without any damage.

Due to the personal nature of perfumes, used or opened items are not eligible for return.

How to Initiate a Return or Exchange

1. Contact Customer Support
   Send an email to support@aliceandbruce.com with your order number, reason for return, and any supporting media (images, video).

2. Get Return Authorization
   Our team will review your request and respond within 24–48 hours with a return approval and shipping instructions.

3. Ship the Product Back
   Pack the product securely and ship it to the address provided. For valid returns (our fault), return shipping charges will be reimbursed.

4. Inspection & Approval
   Upon receipt, our quality control team will inspect the item. Once approved, the exchange or refund process begins.

Refunds

• Prepaid Orders: Refunds will be credited to the original payment method within 5 business days of inspection approval.

• COD Orders: We’ll ask for your bank details to process the refund.

• Refunds exclude original shipping or COD charges unless the error was ours.

Exchanges

If you'd like to exchange a product (same item replacement), we'll ship the replacement after verifying the returned product.

• Free exchange shipping is offered if you received a defective, damaged, or wrong item.

• For other reasons, a nominal shipping fee may apply.

Non-Returnable Items

We do not accept returns or exchanges on:

• Opened, tested, or partially used products

• Items returned without packaging or invoice

• Custom gift sets or products marked “Final Sale”

• Damaged items due to customer misuse

Order Cancellations

Orders can be cancelled only before dispatch. Once shipped, cancellation requests will not be entertained. However, you can proceed with a return after delivery if eligible.

To cancel, email us at support@aliceandbruce.com immediately with your order number.

Frequently Asked Questions (Returns & Issues)

What should I do if I receive a damaged, defective, or incorrect product?
If your item is damaged, defective, or incorrect, please notify us within 24 hours of delivery. Include:

• An unboxing video showing the package being opened

• Photos of the product and packaging

• Your order number

Email all the above to support@aliceandbruce.com. We will respond promptly with a solution—either a replacement or a full refund.

Is an unboxing video required to make a claim?
Yes, an unboxing video is mandatory for all claims involving:

• Damaged bottles

• Leakage or broken seals

• Missing items

• Incorrect product

The video should show the box being opened without interruption.

What should I do if the package appears tampered with or damaged upon delivery?
Please do not accept the parcel. Inform the courier about the issue and reject the package. Immediately report the situation to us at support@aliceandbruce.com with a photo of the damaged outer box. We'll ship a fresh replacement if verified.

Do you perform quality checks before shipping?
Yes. All products go through a strict quality control process, including:

• Leak and seal checks

• Packaging integrity inspection

• Final barcode and content verification

Despite this, if you receive a faulty item, we will resolve it quickly.

Contact Us

If you need further assistance, our team is here for you.

Email: support@aliceandbruce.com | 
Phone : +91 90196 31161 

Corporate Office:
alice&bruce – corporate office
648/a, 4th Floor, Binnamangala 1st Stage,
Indiranagar, Bangalore, Karnataka, India – 560038